Understanding the claims process before you need it makes an eventual issue much less stressful to resolve.
Start with documentation of the problem
Monitoring data showing a production drop, photos of visible damage, or an error code from your inverter are all useful starting points — see our monitoring guide for what data is worth capturing before you even contact anyone.
Contact your installer first, in most cases
For most issues, your installer is the first point of contact — they can diagnose whether it's an equipment issue (covered by manufacturer warranty) or a workmanship issue (covered by their own warranty), and initiate the appropriate claim on your behalf in many cases.
Equipment warranty claims go through the manufacturer
If diagnosed as a manufacturing defect, your installer typically works with the manufacturer directly, though the specific process (and how much you personally interact with the manufacturer vs. your installer handling it) varies. See our warranty types guide for the distinction between equipment, performance, and workmanship coverage.
Typical resolution timelines vary widely
A straightforward equipment swap might resolve in a few weeks; a more complex diagnosis or a manufacturer requiring extensive documentation can take longer. There's no universal timeline — ask your installer for a realistic estimate specific to your situation rather than assuming a fixed timeframe.
What if your installer is no longer in business?
Equipment (manufacturer) warranties generally remain valid regardless of installer status, though you may need to find another qualified installer to perform any physical work and file the claim on your behalf — workmanship warranties tied specifically to the original installer become harder or impossible to enforce if that company has closed.
Frequently asked questions
Do I need to pay anything out of pocket for a warranty claim?
It depends on the specific warranty terms and what's covered — some warranties cover parts and labor fully, others may have exclusions or require you to cover diagnostic visit fees; check your specific documentation.
How long do I have to file a warranty claim after noticing an issue?
This varies by warranty and issue type — there's no universal deadline, but addressing a suspected issue promptly rather than waiting is generally the safer approach to avoid any question about timely reporting.